Support
Vaulty Support
Get help with login, subscriptions, video playback, checkout, and account access.
Account Help
If you cannot log in, check that you are using the same email address you used to create your Vaulty account. You may also try logging out and signing in again.
Subscription Help
If your payment succeeded but your membership still appears inactive, return to the app and tap Refresh Membership Status. Local development may require webhook verification.
Playback Help
If a video does not play, confirm your subscription is active, refresh the page, and try again. Protected playback depends on a valid signed stream URL.
Contact Support
Use the Contact page to reach Vaulty support for billing, login, playback, or account questions.
Contact Vaulty